Contact Center Services
Outbound and Inbound Calling.
Altec provides superior calling support to businesses looking to carry out specific outbound and inbound calling activities but haven’t the time and resources to setup a team of their own. Our callers follow industry best practices with a strong focus on quality, effective reporting, and meeting client deadlines.
We aim to assist our client's in-house teams by taking ownership of vital call functions. Our team will work on defining steps necessary to kick-off a calling effort should they not be defined, and will help identify KPI's that should be tracked and monitored.
Service Areas
- Marketing - We add value by providing our clients with the resources they need to run successful marketing campaigns that involve surveys and marketing promotions through phone calls, emails and social media campaigns.
- Sales (Lead Generation) - Altec calling agents with experience making B2B and B2C calls can help generate leads for your in-house sales teams.
- Collections - Businesses spend a lot of money following up with customers on overdue payments for products, services and loans. Increasing outreach capability is sometimes all that’s needed to ensure those payments don’t go unpaid
- Support - Our technical support team has worked with product and services companies and have provided around the clock support to customers from across the world.